Refund Policy

Applicability

This policy applies to paid programming consulting engagements agreed in writing with CloudBeacon Consulting Co., Ltd. (Tax ID 0105753902416). It does not cover free informational use of this website.

Cancellations before work starts

If you cancel after paying a deposit but before we begin scheduled work, we refund the deposit minus any non-recoverable third-party costs we documented at your request. Proposed window: cancellation notice at least 5 business days before the start date — pending business confirmation.

Work in progress

If you cancel after work has started, fees for hours already delivered are non-refundable. Any prepaid unused balance for undelivered milestones is refunded within 14 business days of written agreement on the stop date.

Our cancellation

If we cancel for reasons other than your material breach, we refund prepaid fees for undelivered work.

Non-refundable items

Third-party licenses or cloud costs you asked us to purchase on your behalf, and deliverables already accepted in writing, are not refundable.

How to request a refund

Email info@cloudbeacon.digital or call +66-53-000-1207 with your agreement reference, invoice number, and reason. We confirm eligibility within 5 business days and process approved refunds to the original payment method when feasible.

Rescheduling

Discovery calls and pair sessions may be rescheduled with at least 24 hours’ notice. Missed sessions without notice may be billed if reserved in a prepaid block.

Disputes

We aim to resolve billing concerns directly. Thai consumer protection law may provide additional remedies where applicable.

Several timeframes above are proposed market-consistent terms pending business confirmation.